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Terms and Conditions:
We stand behind the quality of our products. We believe we can work together with our clients to make every purchase a positive experience. Our hair is carefully hand inspected shampooed and conditioned before leaving our warehouse. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.
Federal Law does not allow for the return of used human hair products. At Malaysia Hair Imports we strongly adhere to the strict policies of hygiene,health regulations and Federal Law. ALL SALES ARE FINAL. No refunds. Approved exchange only. There is no EXCHANGE for special orders.
Customers must notify us via email at: [email protected] within 48 business hours to inform us if they wish to exchange an item. If we do not receive notification from the customer in this timeframe; an exchange will not be granted.
All products must be returned within 7 days from original delivery to customer.
Customer is responsible for the shipping costs to return the original items to us. We cannot be held responsible for lost packages, unauthorized returns, or for any items sent to an incorrect address.
If a customer returns an item used in a visible manner, ALL exchanges will be null and void. The returned product must not be colored, altered, cut or installed.It is important for the customer to send a copy of the invoice along with the returned package.Unauthorized returns are not entertained.
Merchandise sent without a copy of the receipt will not be exchanged as it is impossible to track. Malaysia Hair Imports will not offer refunds for any packages that are refused or abandoned.
Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive.
We only supply unprocessed virgin hair it comes in natural shades of 1B (Off Black), 2 (Dark Brown), and 2B (dark brown with natural highlights/undertones). If you choose to color the hair, it takes and holds permanent, semi-permanent, lifts, and cellophane beautifully we recommen to be done by a professional stylist.
*Order Processing Time*
Our business hours are Monday through Saturday from 10:00 am to 8:00 pm EST. All orders received before 2:00 pm are expected to be processed and shipped within 7 business days or sooner. Orders placed over the weekend will be processed first thing Monday morning unless it is a holiday. Once shipped, orders arrive within the time frame selected on the order.
Fed Ex Standard (approx. 4 business days)
Fed Express 2 day (approx. 2 business days)
All FedEx shipments require a signature confirmation upon receipt. For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of FedEx. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. Our customers will be provided with a tracking information as soon as the order is shipped. We do not offer refunds or credit on shipping charges.
Due to an increase in fraudulent purchases, we are not able to change or switch addresses under any circumstances. The billing and shipping address must match in order to avoid any potential fraudulent activity.
International customers (outside of USA) are responsible for all import duties, customs, and local taxes charged by your country. As we are unable to advise the amount of what these fees might be, we recommend to contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.
NOTE: On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fee's due to the geographical location.
WRONG ADDRESS DISCLAIMER:
It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.
If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange or refund.
Security confirmation may delay shipping times due to additional information required from customers in order to verify their purchases. This is another way we seek to create the most secure online shopping experience by preventing unauthorized purchases for our customers. Security confirmation may be required if any of the below criteria are applicable: Billing address does not match the address on file with the credit card provider shipping address is different from billing address order total is greater than a designated value.
If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please call us immediately. We will contact FedEx right away and initiate a trace for your package. Malaysia Hair Imports will not resend or refund a package that shows DELIVERED on USPS or FedEx tracking.
MALAYSIAN HAIR IMPORTS’s trademarks and trade dress may not be used in connection with any product or service that is not MALAYSIAN HAIR IMPORTS’s, in any manner that is likely to cause confusion among clients or in any manner that disparages or discredits MALAYSIAN HAIR IMPORTS. All other trademarks not owned by MALAYSIAN HAIR IMPORTS or its subsidiaries that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by MALAYSIAN HAIR IMPORTS or its subsidiaries.
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MALAYSIAN HAIR IMPORTS and protected by international copyright laws. The compilation of all content on this site is the exclusive property of MALAYSIAN HAIR IMPORTS, with copyright authorship for this collection by MALAYSIAN HAIR IMPORTS, and protected by international copyright laws.
LICENSE AND SITE ACCESS:
MALAYSIAN HAIR IMPORTS grants you a limited license to access and make personal use of this site and not to download or modify it, or any portion of it, except with express written consent of MALAYSIAN HAIR IMPORTS. This license does not include any resale or commercial use of this site or its contents: any collection and use of any product listings, descriptions, or prices: any derivative use of this site or its contents: any downloading or copying of account information for the benefit of another merchant: or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of MALAYSIAN HAIR IMPORTS. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MALAYSIAN HAIR IMPORTS and our associates without express written consent. You may not use any meta tags or any other "hidden text" utilizing MALAYSIAN HAIR IMPORTS’s name or trademarks without the express written consent of MALAYSIAN HAIR IMPORTS. Any unauthorized use terminates the permission or license granted by MALAYSIAN HAIR IMPORTS. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of MALAYSIAN HAIR IMPORTS so long as the link does not portray MALAYSIAN HAIR IMPORTS, its associates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any MALAYSIAN HAIR IMPORTS logo or other proprietary graphic or trademark as part of the link without express written permission.
The effective date of this Policy is January 1st, 2014. We reserve the right, in our sole discretion, to change, update, add or remove any portion of this Policy at any time by posting the changes to the Exchange Policy on our website, which will be effective immediately. Please review our Exchange Policy each time you visit our website. Your continued use of our website after any changes to the Exchange Policy are posted will be considered acceptance of such changes.